Tour Operator in the - East Rand.
Providing general and specific advice about different travel destinations. Receiving requests from agents and clients and providing quick and professional responses to all enquiries, preparing quotes, evaluating options, presenting itineraries, issuing invoices and obtaining feedback. Drawing up complicated and creative travel itineraries and ensuring that all the needs of the customers are met. Tour administration and reservations include booking suppliers, logging all tailor-made groups, obtaining and approving all pro-forma invoices before being passed to accounts.
Informing agents of supplier deadlines and alternate arrangements when needed, and researching private guided tours. Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates. Dealing with payments. Performing general administration tasks. Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
Respond to all calls quickly, professionally and courteously. Ensure to complete all return calls/emails every day. Secure business and cost products. Build up and maintain agent / supplier relationships. Source & sell alternative services. Successfully run groups / tour series / FIT bookings. Margin control. Prepare welcome packs (vouchers/itineraries etc.). Handle the 24hr emergency phone. Reconcile supplier invoices for processing. Reconcile tour guide expense sheets and check guide salaries. Assist in answering complaints. Thorough understanding of reservations system. Management of clients and agent relationships is key to this position.
Degree, Certificate or Diploma in Tourism Management.
3+ years of experience in selling FIT packages, excellent knowledge of destinations in Southern Africa. Candidate must have experience in tailor making packages and handling bookings from start (when the enquiry first comes in) to end (when the guests leave the country after their tour). Experience with reservations (Tour Operator Background) Tourplan knowledge. Good knowledge of MS Office applications.