Guest Relations Offices

  • Permanent
  • Ref #10358BUJ
  • Posted 6 days ago
  • Mozambique, Africa
  • Front Office / Reservations, Hospitality
Employer Description

Luxury 5 Star Resort in Mozambique

Job Description

  • Looking after and hosting guests throughout their stay to ensure they have the opportunity to experience all that the resort offers, that they have a comfortable and enjoyable stay, and that they leave with good memories of the property and the people.
  • Have a complete picture of guest requirements and likes and dislikes to advise the team and plan for them accordingly.
  • Ensuring that guest arrivals and departures run smoothly
  • Taking a holistic view of a guest’s activity needs during their stay to ensure they have a memorable experience. Planning the best activities to fit their schedule (allowing for weather and tides), in co-ordination with other relevant departments and managers.
  • Creating “wow” experiences and activities for guests.
  • Managing porters and drivers; coordinating use of vehicles with Activities team.
  • General office duties to assist the FOH team, translation, help out generally as required.
  • Check with hosts regarding special guest requests.
  • Prepare the day sheets up to a minimum of a month in advance, using the information provided in Eres and from the Pre Arrival Questionnaires which are completed by the guests.
  • In the absence of the Assistant Manager checking in on guests at meal times. Ensure meal service is timeous, especially breakfast service.
  • In the absence of the Assistant Manager, ensure everything is set for the evening, that tables, lanterns and candles are arranged to good effect.
  • Ensure menus are correct according guest dietaries and print daily.
  • Assist with stock takes, ordering and procurement as required.
  • Hosting guests in the Star Bar from 7.00pm until guests go to dinner. Work closely with Spa and Activities managers to plan the following day’s activities.
  • Collate guest feedback from evaluation forms for review with managers, produce a monthly summary.
  • Management reporting as required.
  • Ensuring that all menu cards for the evening are printed correctly with the dietaries. Follow up to ensure guests with specific dietary requests are happy early on in their stay so we can correct menus if needs be.
  • Plan and conduct group and function rundown meetings.

Qualifications

  • Hospitality Management Qualification
  • French or Portuguese speaking

Skills

  • 3 to 4 Years 4*/5* Hotel Experience
  • An engrained customer-oriented mind-set. The “guest above all” and really cares for guests.
  • Strong interpersonal skills
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software (PMS)
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

Salary / Package

$1500 - $2000

Benefits

  • Accommodation
  • Staff Meals
  • Uniform
  • Laundry
  • 3x Annual flights to Johannesburg
  • 21 Days Annual Leave
  • 3x 10 day breaks per annum per Mozambican Law


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