Employer Description

5 Star Boutique Hotel in Sandton

Job Description

• Check cleanliness of the Hotel Reception as well as public areas, including waiting area
• outside the reception and parking area.
• Ensure that the maintenance is in order in Hotel reception and public areas.
• Ensure that all staff are in correct uniform and have the correct appearance in line with
• company standards and uniform policy.
• Check on all reservations for the day of arriving guests. Preparing registration cards and
• ensuring that they are complete and information accurate ahead of guest arrival.
• Professional check in with guests ensuring that all relevant signatures and accompanying
• documentation is received.
• Co-ordinate with all departments concerned in order to maintain Front Office functions properly and requests carried out correctly ensuring the guest stay is well organised and coordinated.
• Ensure that all special requests listed on booking as well as requested while in house are
• carried out with the highest level of service and in line with company standards.
• Handle guest complaints and other related problems and report on the Assistant Manager’s
• log/handover book.
• Assist receptionists, switchboard operators and porters when they are busy.
• Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out.
• Answer guests’ enquiries, handles complaints and attend to the needs of the guests.
• Assist with any Hotel Room lock and safe problems.
• Authorise charges to be made for late departures and/or compliments on them.
• Promote and maintains good public relations.
• Process guest payments made while on shift and cash up at end of shift ensuring all monies received can be accounted for.
• Responsible for front office operation during the absence of Front Office Manager.
• Discuss all matters that needed follow up with the next shift Manager.
• Monitor the security systems and report

Qualifications

• Hospitality Management Diploma

Skills

• A minimum of 2 years' experience in a Front Office Duty Manager position at a similar hotel
• Meticulous with paperwork and admin
• Honest and trustworthy beyond approach
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to delegate effectively
• Ability to work as part of a team, as well as independently
• Great attention to detail

Salary / Package

R12 000 - R15 000