Duty Manager

  • Permanent
  • Ref #10360BUJ
  • Posted 6 days ago
  • Sandton, Gauteng, South Africa, Africa
  • Front Office / Reservations, Hospitality
Employer Description

5 Star Boutique Hotel in Sandton

Job Description

  • Check cleanliness of the Hotel Reception as well as public areas, including waiting area
  • outside the reception and parking area.
  • Ensure that the maintenance is in order in Hotel reception and public areas.
  • Ensure that all staff are in correct uniform and have the correct appearance in line with
  • company standards and uniform policy.
  • Check on all reservations for the day of arriving guests. Preparing registration cards and
  • ensuring that they are complete and information accurate ahead of guest arrival.
  • Professional check in with guests ensuring that all relevant signatures and accompanying
  • documentation is received.
  • Co-ordinate with all departments concerned in order to maintain Front Office functions properly and requests carried out correctly ensuring the guest stay is well organised and coordinated.
  • Ensure that all special requests listed on booking as well as requested while in house are
  • carried out with the highest level of service and in line with company standards.
  • Handle guest complaints and other related problems and report on the Assistant Manager’s
  • log/handover book.
  • Assist receptionists, switchboard operators and porters when they are busy.
  • Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out.
  • Answer guests’ enquiries, handles complaints and attend to the needs of the guests.
  • Assist with any Hotel Room lock and safe problems.
  • Authorise charges to be made for late departures and/or compliments on them.
  • Promote and maintains good public relations.
  • Process guest payments made while on shift and cash up at end of shift ensuring all monies received can be accounted for.
  • Responsible for front office operation during the absence of Front Office Manager.
  • Discuss all matters that needed follow up with the next shift Manager.
  • Monitor the security systems and report

Qualifications

  • Hospitality Management Diploma

Skills

  • A minimum of 2 years' experience in a Front Office Duty Manager position at a similar hotel
  • Meticulous with paperwork and admin
  • Honest and trustworthy beyond approach
  • Hands on Problem Solving approach and the ability to remain calm under pressure
  • Ability to delegate effectively
  • Ability to work as part of a team, as well as independently
  • Great attention to detail

Salary / Package

R12 000 - R15 000


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