Check cleanliness of the Hotel Reception as well as public areas, including waiting area
outside the reception and parking area.
Ensure that the maintenance is in order in Hotel reception and public areas.
Ensure that all staff are in correct uniform and have the correct appearance in line with
company standards and uniform policy.
Check on all reservations for the day of arriving guests. Preparing registration cards and
ensuring that they are complete and information accurate ahead of guest arrival.
Professional check in with guests ensuring that all relevant signatures and accompanying
documentation is received.
Co-ordinate with all departments concerned in order to maintain Front Office functions properly and requests carried out correctly ensuring the guest stay is well organised and coordinated.
Ensure that all special requests listed on booking as well as requested while in house are
carried out with the highest level of service and in line with company standards.
Handle guest complaints and other related problems and report on the Assistant Manager’s
log/handover book.
Assist receptionists, switchboard operators and porters when they are busy.
Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out.
Answer guests’ enquiries, handles complaints and attend to the needs of the guests.
Assist with any Hotel Room lock and safe problems.
Authorise charges to be made for late departures and/or compliments on them.
Promote and maintains good public relations.
Process guest payments made while on shift and cash up at end of shift ensuring all monies received can be accounted for.
Responsible for front office operation during the absence of Front Office Manager.
Discuss all matters that needed follow up with the next shift Manager.
Monitor the security systems and report
Qualifications
Hospitality Management Diploma
Skills
A minimum of 2 years' experience in a Front Office Duty Manager position at a similar hotel
Meticulous with paperwork and admin
Honest and trustworthy beyond approach
Hands on Problem Solving approach and the ability to remain calm under pressure
Ability to delegate effectively
Ability to work as part of a team, as well as independently
Great attention to detail
Salary / Package
R12 000 - R15 000
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