Travel Agency in Johannesburg North.
To provide a seamless service, handling any requests in full often including an item where you exceed your client’s expectation. The position is sales oriented and involves working towards targets. Commission and incentives are payable for sales achievements. Reporting to the Team Leader who is responsible for the success and profit of the team, career development and mentoring. Involves roster work to cover after-hours service where applicable. There is no additional pay or day off for this.
Ensure enquiries are actioned within 1 hour, you may request teams support to achieve this goal however if you receive the enquiry you are ultimately responsible for it. Provide quality advice and relevant information to clients. Listen to client’s needs; give options explaining why you’ve given each option, taking into account directness of routing, cost and client preference. Keep client confidentiality within company. Meet and exceed client expectations. Resolve client issues in a satisfactory manner to all parties concerned. If an error involves you in any way, own up and make it right, take full accountability for what has happened. Visit your clients at least once every 6 months at their offices. After hour calls always to be answered with immediate response to requests.
Support, encourage and offer help to other members. Share product knowledge and information on fares/destinations. Be open to constructive comments from team members, team leader and clients. Take ownership for general tasks and duties in the office e.g. Vacuuming, general cleaning, bank recons and other daily jobs. Consideration and respect for other team members. Adaptable approach to change. Attend all after work events as requested.
Ensure itineraries and travel docs are professionally presented and thoroughly checked, delivered on time and error free. Answer phones within 3 rings & acknowledging e-mails within 10min. Maintain correct records of transactions & hold updated detailed traveller / company profiles. Keeping accurate detail of travel arrangements. Always priorities workload, ask team for help if you have more than 3 pending travel requests. Attend industry training and seminars. Adhere to the company ethics, culture and beliefs. Grow existing clients to their maximum, look for leads, referrals and any opportunities for further growth.
Work efficiently, to achieve both individual and team monthly goals. Complete all quotes and the days invoicing before leaving for the day. An understanding of basic mathematics with good writing skills including the ability to write business emails, reports and memos. Good oral skills with the ability to confidently handle one-on-one and small group situations.. A capacity to evaluate facts and information and make decisions, including analyzing associated problems, based on those facts. Undertake work planning and scheduling. Extensive travel experience. The capacity to be successful in sales.
Ability to perform and follow through tasks without direct supervision or being directed, including searching for relevant information and logically overcoming unforeseen obstacles. Ability to maintain set high quality standard at all times even if under trying circumstances. Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards. Persist on a task until satisfactory outcome is achieved. Be motivated to achieve customer satisfaction and handle occasional difficult situations involving customers. Manage daily paperwork and administration. Adjust to changes in schedule and frequent interruptions while working at a fast pace and under very tight deadlines. Be a team player.
Work alone and with others in an open area office. Communicate by telephone and in an informal setting, one-on-one, or in small groups. Able to accept direction as set by others as well as able to set down direction. Work long hours as needed, there is a team environment and lots of company support structures. Encouraged being an active participant in business decisions where experimentation is encouraged. Leadership is highly visible and interactive, but expects team to set their own priorities within general guidelines and control many aspects of their own work. Leadership encourages team to try new approaches. Work as a team member with friendly competition with co-workers.
Galileo & Quicktrav essential.
R25 - R35000 per month
Medical aid, provident fund, incentives.