Inbound Tour Operator in Johannesburg North.
To design, quote for and book journeys to Southern Africa for groups and incentive travelers via overseas agents. To exceed customer expectations and meet the deadlines, and to retain relationships and achieve set sales targets.
Assess client needs in terms of special interests, special needs, and affordability/budget. Quoting of all services requested by clients within the required turnaround time. Reservations of all services requested by clients. Acknowledge receipt of written requests received from agents. Respond to written requests and provide written confirmations.
Opening of client files. Loading reservations on Tourplan. Ensure confirmation of services with suppliers. Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations. Arrange Meet and Greets as required.
Documentation Management of all Reservations. Itinerary planning and layout. Compile travel packs for clients. Vouchers. Rooming lists. Filing. Handling and escalating client complaints. Manage MOD phone and queries as required.
Maintain contact with client during period of travel. Maintain contact with tour guides throughout tour. Manage client complaints and emergencies. Maintain contact with agents. Obtain feedback from agent following client departure.
Ensure that clients invoiced for all services and invoices provided to clients timeously. Manage payments and Account queries. Follow up on payments. Liaise with Finance department with regards to queries. Ensure payment conditions are strictly adhered to. Keep Team Manager informed of possible problems. Arrange pre-payments.
Book tour guides services as required. Ensure guide is briefed with regards to client requirements, and highlight any special needs/requirements of clients.
Ensure correct selection of guide based on: Cultural background of the group. Age group of travelers and guide. Language requirements. Ability of guide. Explanation of variances. Margin Management (high & low). Reconciling of files.
Full understanding and follow-through of all divisional procedures and policies. Submit timeous reports as requested and adhere to deadlines. Maintain complete confidentiality with all company intellectual capital. Ensure that all documentation has been filed and that files are updated.
To ensure client expectations are met and the highest delivery of service is driven through the business. To ensure that clients are offered the best available price and product. To continually look at creative ideas and review products which are offered to clients. To build and retain relationships with clients. To ensure effective communication with clients at all times.
To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously. To follow-up with clients and any leads. Commitment to and building relationships with company’s preferred partners. Ensure that the best rates are always negotiated and secured. Understanding supplier products. Establishing best product. Personal development on destinations and products. Actively source new products and creative ideas.
To build and maintain good relationships within the team. Pro-actively get involved. Assist in areas of expertise. Flexibility to assist colleagues out of normal office hours, when and if required. Continuously develop product knowledge, attend industry events/seminars/conferences, and participate in supplier workshops, educationals and trade shows. Keep abreast of industry trends. Attend all internal training interventions.
Matric / Grade 12.
Travel & Tourism qualification would be preferable. 10 Years working experience dealing with groups and incentives within the tourism industry. Understanding complex and detailed costing and itineraries for groups. Tourplan knowledge and execution would be preferable. Excellent South African and Regional geographic knowledge. Strong product knowledge. Strong logistical knowledge.
Negotiable based on experience
Medical aid, provident fund