Tier 2 support of incidents logged on the Service Desk. The installation, configuration, upgrade, administration, monitoring and maintenance of Infrastructure and associated utility software products, in support of operational systems and the development environment. Monitoring and response to system alarms and events, root cause analysis of failures and implementation of fixes within scope to rectify […] more

Configuring and deploying routers and switches in an enterprise network environment ● Configuring and deploying VoIP Solutions ● Working knowledge and ability to troubleshoot Routing and Switching, Hosting and Security services ● Working knowledge and ability to troubleshoot Voice related problems (SIP and MS Teams) ● Configuring and deploying SD-WAN solutions ● Python scripting skills […] more

The ETAP Application Engineer  will work in a Technical Support and Training co-ordination Responsible for carrying out ETAP Training, performing power systems analysis using ETAP, Demonstrating ETAP features & capabilities to customers & providing overall technical support for ETAP software. The Engineer will review technical issues which customers are facing and respond in an efficient […] more

SQL DBA is responsible for providing operational data base services to the organisation Owning, tracking and resolving data base related incidents and requests Resolving tickets within SLA Reviewing Service related reports (Backups, Maintenance and monitoring) Responding to Data Base related alerts and escalations Root cause analysis of failures and implementation of foxes to rectify problems […] more

Build, manage and improve CI/CD automation for  technical artifacts, Identify opportunities for automation and lead the implementation in partnership with development and infrastructure teams. The DevOps Lead will be responsible for ensuring they remain effective, driving improvements as and when necessary. Plan and agree milestones with senior management, monitoring and reporting on progress. The ideal […] more

Tier 2 Customer Support and Incident irresolution Infrastructure Management Implement and manage a robust security protocol, including firewalls and intrusion detection systems. Conduct regular security audits and vulnerability assessments. Vendor Management Automation & Scripting Trouble shooting Bug Reports & Documentation Ability to communicate well as you will be dealing with international team members

CCaaS and Telephony Integration Architect to identify and unpack integration opportunities with complementary technologies. The ideal candidate will have a deep knowledge of CCaaS (e.g. Genesys, Avaya, Five9, NICE, AWS Connect) and Interactive Voice Response (IVR) telephony Work closely with sales and account management teams Combine this business input and their own knowledge to research […] more

Delivery of high-quality support services in line with Sage standards that meet client requirements and support ongoing client relationships. Resolving client and partner problems and queries in an effective and timely manner. Liaising effectively with above country Vendor support desk. Logging and keeping current all problems via a Problem Management System Communicating with clients and […] more

Are you able to build a desktop and server from scratch “bare metal” ? 1st and 2nd Line Support experience Timeously attending to alarms created within the Managed Services Platform Log, assign and resolve support cases on the service desk within the severities Daily Client backup monitoring and troubleshooting Perform client visits as required Create, […] more

Installation, Configuration, Upgrade Administration, Monitoring and Maintenance of System Software and Utility software products Monitoring and responding to System Alarms Root Cause Analysis Ensure Systems meet up-time and availability requirements Monitor System activity Ensure infrastructure systems are adequately documented Implement recovery procedures 24/7 System Support Interface with other specialist areas to maintain system health