CCaaS and Telephony Integration Architect to identify and unpack integration opportunities with complementary technologies. The ideal candidate will have a deep knowledge of CCaaS (e.g. Genesys, Avaya, Five9, NICE, AWS Connect) and Interactive Voice Response (IVR) telephony Work closely with sales and account management teams Combine this business input and their own knowledge to research […] more

Delivery of high-quality support services in line with Sage standards that meet client requirements and support ongoing client relationships. Resolving client and partner problems and queries in an effective and timely manner. Liaising effectively with above country Vendor support desk. Logging and keeping current all problems via a Problem Management System Communicating with clients and […] more

Are you able to build a desktop and server from scratch “bare metal” ? 1st and 2nd Line Support experience Timeously attending to alarms created within the Managed Services Platform Log, assign and resolve support cases on the service desk within the severities Daily Client backup monitoring and troubleshooting Perform client visits as required Create, […] more

Installation, Configuration, Upgrade Administration, Monitoring and Maintenance of System Software and Utility software products Monitoring and responding to System Alarms Root Cause Analysis Ensure Systems meet up-time and availability requirements Monitor System activity Ensure infrastructure systems are adequately documented Implement recovery procedures 24/7 System Support Interface with other specialist areas to maintain system health

Be part of a growing and innovative organisation, where you can play an integral role in changing how people use technology.  Step into the world where digital products not only work but also matter, and pave the way to your own achievements. Ability to give input into innovative solutions Ability to work under pressure and tight […] more

Perform detailed analysis, documenting processes, and performing some user acceptance testing We are looking for someone with natural analytical thinking and ability to communicate effectively with non-technical users to join our Digital Department. Ensure solution implementation success with detailed user acceptance testing and change control Evaluating business processes, anticipating requirements, uncovering areas for improvement, and […] more

Infrastructure Management Setup and installations of new company branches Manage IT assets within the site and perform tech refresh at stipulated periods. Ensure site IT hardware e.g., servers, switches, routers, printers, Uninterrupted Power Supply,projectors etc. are working and in a good condition. Troubleshoot and resolve issues related to Wide Area Network, Local area Network, firewall, […] more

Deliver the local digital project portfolio in terms of fit to overall roadmap, budget and planning. Adhere to company governance rules for digital projects on local level Align new demands/deviations with local Managing Director, group portfolio manager and overall Digital Roadmap Report to group portfolio manager about local digital portfolio status.  6-10 Digital initiatives per […] more

Design, develop and qualify products and subcomponents according to system specifications and user requirements. Schematic capture and PCB design. Data pack and hardware documentation, including version and configuration control. Design and qualify products to various international regulatory bodies standards, such as CE, IEC, FCC, ICASA. Integration and testing of various designed subcomponents. Design (or contribute […] more

Our client is looking for an experienced Enterprise Network and Infrastructure Engineer to develop and maintain functional and secure infrastructure, data centre, and networks including design, installations, and maintenance. Design and Deploy Functional Networks that address key business challenges incl. WAN, WLAN, LAN and VLAN. Monitor and improve data centre and network performance, integrity, agility, […] more