Senior Inbound FIT Consultant

Permanent

Ref #415011JR

Employer Description
Inbound Tour Operator in Cape Town
Job Description

Experienced FIT Senior Travel Consultant with 5+ years of experience in Southern Africa working for an inbound DMC. The candidate must have excellent product knowledge and very good geographical familiarity of Southern Africa. We are looking for a professional person that offers high service levels at all times. The candidate should be bilingual, English & Afrikaans.

  • Understanding and operating company Systems (TOUR PLAN NX SYSTEM) and WETU System
  • Have good product knowledge and excellent geographical knowledge of Southern Africa
  • Good communication – internal and external with agents
  • Multitasking, being able to handle pressure and volume
  • Skilled in designing detailed quotes for itinerary requests and revised quotes.
  • Preparing Wetu Proposals when necessary
  • High conversion rates & reaching targets is essential
  • Quick turn-around times
  • Request rates, negotiate on rates, where and when possible or required
  • Ensure rates are sent to the contract/systems team to load onto NX
  • Use preferred suppliers as per company policy
  • Be available to attend site inspections/fam trips, educationals or networking events
  • Operate all segments of tours within the set budget
  • Excellent time management and very good prioritizing ability
  • Important to plan carefully to meet deadlines
  • Create and manage provisional bookings for all suppliers
  • Be responsible for all aspects of the tours being run such as transport, accommodation, restaurants etc.
  • Consultant must make sure agent’s information and tour information correspond
  • Request sales updates from agents/direct clients, chase for final booking numbers and ensure we have all information to run the tour
  • Ensure agents are invoiced in due time, deposits and final payments
  • Responsible for all supplier invoices to be sent to accounts department as soon as booking confirms and keep track of payments for the tour
  • Doing required admin in order for the finance team to do their part on your tours
  • Reconciliation of tours once concluded
  • Handling of complaints, assist by gathering feedback from suppliers etc. and prepare responses to be sent (when signed off by management )
  • Meet given deadlines and targets
  • Emergency phone duty
  • Working effectively with other departments in the business, understanding the inter-departmental flows and dependency
  • Assist with other projects or in other departments if and when necessary and delegated by management
Qualifications

Matric.

Travel Diploma an advantage

Skills

Tourplan essential.

Must at least 5 years’ experience working for an Inbound Operator and have good knowledge of Southern Africa destinations.

Salary/Package
Negotiable depending on experience
Benefits

N/A

Job Post Expiration
2025-02-22
Involv
Jean Rymer
jeancv@pcs-sa.co.za

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