Reservations/ Financial Manager

Permanent

Ref #14589-ZMO

Employer Description
Luxury Game Lodge Group
Job Description

Our client is looking for an experienced reservations and/or financial manager to join their strong and efficient reservations team. The position will be in their reservation department based at Head Office in Pretoria.

Key Responsibilities:

1) Service Delivery & Operational Excellence:

• Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards.
• Lead the reservations team to achieve service excellence and meet occupancy targets.

2) Reporting & Documentation:

• Develop and design new reporting documents and systems to improve internal processes.
• Enhance existing reporting procedures to support sales and operational goals.
• Manage weekly and monthly reports for the Sales team to track performance and outcomes.

3) Sales & Reservation Management:

• Guide the reservations team on sales processes to maximize occupancy.
• Oversee the entire booking process from initial enquiry to booking confirmation and payment.
• Monitor deposit payments and follow up on any outstanding payments according to established timelines.

4) Guest Experience & Communication:

• Ensure smooth communication with clients regarding reservations, including feedback on telephonic, electronic, and written inquiries.
• Prepare pre-arrival information for guests to enhance their overall experience at the lodge.
• Regularly follow up on all reservations, ensuring timely responses and accurate details.

5) Team Leadership & Client Interaction:

• Manage, mentor, and motivate the reservations team to ensure high performance and customer satisfaction.
• Maintain professionalism and a presentable image at all times when interacting with guests, clients, and colleagues.
• Handle client relationships, addressing queries, resolving conflicts, and ensuring client satisfaction

6) General Administration:

• Provide general administrative support to the reservations department and assist with tasks across the portfolio of properties.
• Answer calls and respond to emails in a timely and professional manner.

Qualifications

• Matric (Grade 12) or equivalent
• Financial Accounting Qualification
• Relevant Tourism/Hospitality qualification

Skills

The successful candidate must have:

• Proven in-depth knowledge of Excel
• 5-8 years’ experience in a similar role within the hospitality industry or Financial Accounting, preferably in reservations or team management
• Strong business administration experience
• Ability to work under pressure and manage multiple tasks simultaneously
• Excellent judgement and decision-making skills
• Self-managed and proactive, with the ability to work with minimal supervision
• Energetic, driven, and results-oriented with a passion for delivering high-quality service
• Innovative and creative problem-solving skills
• In-depth knowledge of tourism industry operations, including rates, activities, and lodge operational procedures
• Team management experience, with the ability to lead, motivate, and guide a team
• Strong customer relations skills, with the ability to handle conflict and provide outstanding service
• Proficient in Excel; experience with PANstrat or similar software will be an advantage
• Willingness to travel as required by the role.
• Ability to adapt to a dynamic and fast-paced environment.

Salary/Package
Negotiable depending on experience and qualifications
Benefits

• Pension fund and dreaded disease cover
• Work cycle – Mon-Fri as well as standby on some weekends & public holidays

Job Post Expiration
2025-02-22
Zimkhitha Motaung
zimkhithacv@pcs-sa.co.za

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