Service Consultant (Utility Management) – Sandton

Temporary

Ref #14651-PAM

Employer Description
Specializes in smart utility management solutions.
Job Description

Your duties will encompass:

  • Attend to all resident queries telephonically, on Whatsapp platform.
  • Attend to email queries received in shared inbox for all estates.
  • Queries can relate to new registrations on app, navigation on app, interpreting information, payment methods available, Unallocated payments.
  • Request payment information, monitor and follow up on payment allocation.
  • Reconnection / Disconnection of arrear wallets.
  • Information relating to consumption and daily billing.
  • Providing information relating to tariffs applicable to specific consumption
  • Refund requests.
  • Provide information on process in relation to a resident vacating the estate or moving between units within the estate or between estates.
  • Communication on various groups.
  • Monitor daily water consumption report and report any events to relevant resident and/or estate management.
  • Provide assistance to Portfolio Manager as and when required.
  • After hour support for all the functions above (rotational basis, at a minimum one full week per month).
Qualifications
  • Diploma in Business Management or related.
Skills
  • Minimum 3 years’ experience in utility management.
  • Experience in billing queries.
  • Advanced on MS Excel.
  • Fluent in English.
Salary/Package
R20K – R25K CTC
Benefits

N/A

Job Post Expiration
2025-03-01
Meerkat
Pamella Matomela
pamellacv@pcs-sa.co.za

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