Key Responsibilities:

• Handling all hotel bookings (individual, groups, conference and accommodation booking, events and restaurant bookings.)
• Working hand in hand with the online revenue manager to control all the online travel agent (OTA) e.g Booking.com, Expedia, Agoda and Hotelbeds and our website.
• Daily yielding based on the occupancy as well as the rates board outside the hotel.
• Marking all No-shows every morning.
• Loading all the negotiated rates on our PMS system
• Prepare Monthly reports for the General Manager
• Follow up on pre-payments, vouchers, purchase orders and credit card payments and account receival (debtors)
• Meet weekly with accounts to discuss cash flow (pre-payments e.t.)
• Daily revenue charges (Conference, Events, big groups that are not inclusive Breakfast, Lunch and Dinner)
• Check all daily conference set up and meet and greet the clients.
• Follow up on quote and telesales.
• Daily room allocation and hand over the back up to Front office Manager.
• Handling all direct billing and hand over to Front office Manager to direct bill and send invoices to the client.
• Preparing weekly forecast, activity report from Mon – Sun and function sheets.
• Organize function sheet meeting with all HOD’s and hand over activity reports and function sheets weekly