Our client is looking for an experienced Senior Reservations Consultants to join their strong and efficient reservations team. The position will be in their reservation department based at Head Office in Pretoria.

Key Responsibilities:

• Creating and achieving a desired service level to both customers and lodge operations
• Maximizing occupancies by filling empty room gaps
• Liaising with and preparation for guests to enhance their experience at Kapama
• Accurately managing bookings from initial enquiry to booking confirmation and payment
• Receive and give feedback on telephonic, electronic and written enquiries
• Professional and presentable at all times
• Be courteous at all times, even if the client appears to be in the wrong.
• Regular communication with clients regarding reservation
• Timeous follow-ups on all reservations
• Management of deposit payments and outstanding payments according to time schedule
• Assist with all properties in portfolio
• Taking of calls
• E-mails

Additional requirements:

• Able to travel when required