Guest Relations & Front Desk Operations

• Welcoming guests and providing a warm first impression.
• Handling check-ins and check-outs efficiently.
• Assisting with guest enquiries, special requests and complaints professionally.

Reservations & Booking Management

• Managing lodge reservations via email, phone or online platforms.
• Coordinating with travel agents and tour operators.
• Updating guest information and room allocations.

Administrative & Financial Tasks

• Processing payments, invoices and managing guest accounts.
• Handling lodge reporting, such as occupancy rates and invoicing
• Assisting with stock control for reception-related items.

Communication & Coordination

• Liaising with housekeeping, food & beverage and safari guides to ensure guest requirements are met.
• Keeping management informed about guest feedback and lodge operations.

Knowledge of Lodge Activities & Surroundings

• Providing guests with information about game drives, excursions and lodge facilities.
• Assisting in scheduling activities and ensuring smooth operations.