Seamless coordination and efficiency of the reservation process for the Lodge, from initial inquiry to check-out, ensuring smooth guest interactions, accurate billing, and effective troubleshooting.
Maximizing and enhancing online visibility, booking conversion and online presence across OTAs and other online platforms, ensuring competitive listings, and using data-driven insights to drive bookings and increase visibility.
Creating personalized guest experiences by leveraging CRM tools to tailor offers, foster loyalty, and ensure exceptional communication throughout the booking and stay process
Effectively managing dynamic pricing and implementing revenue optimization strategies that maximize profitability through careful market analysis and real-time rate adjustments.
Qualifications
Hospitality Qualification or similar
Skills
First years’ experience in a similar role, within a hotel/ lodge setting. Hands-on experience in a front-line customer service position
Expertise in using hotel management and reservations systems and proficiency in managing multiple booking channels (OTAs, direct website, phone/email).
Demonstrated experience in dynamic pricing, rate management, optimizing revenue, ability to analyse booking data, identify trends, and use analytics to inform pricing, promotions, and suggest strategies to increase revenue and maximize occupancy.
Proven track record managing the listings on OTAs (Booking.com, Expedia, etc.), ensuring accurate and competitive rates, optimizing listings, and responding to guest reviews and inquiries. Travel agent and corporate agreements and other documentation.
Hospitality marketing, and digital marketing understanding would be advantages to suggest ways of enhancing visibility, seasonal promotions, campaigns to increase bookings and online visibility
Exceptional Guest Service, communication skills and collaborative team mindset, adaptability to technological Trends
Analytical skills and reporting, calm demeanour in handling last minute changes, cancellations, disruptions e.g. weather, proactive problem solving
Salary/Package
R28 290
Benefits
Pension Fund
Medical Aid Contribution
Job Post Expiration
2025-03-30
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