The purpose of this position is to supervise a team of warehouse coordinators and provide customer service, sales,
administration and logistics support to the company. You will also be responsible for the following:

• Lead, manage and support the high performing day to day operations of the customer service
• Drives team to conduct root cause analysis and implementation of corrective action for process related issues
• Effectively manages urgent deviations to plans, adjusting work schedules and processes, and communicating to relevant stakeholders
• Monitor and enforce compliance with standard operating procedures (SOPs) to maintain quality control and accuracy of inventory
• Prepare or obtain all required export documentation as required including but not limited to Commercial Invoice/Pack List, M041, CWD, Receipt advises, Certificate of Origin
• Prepare and update all internal paperwork/files/systems relevant to the relevant shipment
• Liaise with freight forwarders and logistics providers to ensure shipment is completed effectively and efficiently and in a cost-effective manner
• Coordinate warehouse layout and space utilisation under direction from the Regional Supply Chain Manager or Assistant Supply Chain Manager
• Assist in the planning and execution of daily warehouse operations
• Assist in creation of shipping documents and booking of freight