A Key Accounts Manager plays a critical role in managing and nurturing key client relationships to drive business growth and ensure customer satisfaction.

Client Relationship Management:

• Build and maintain strong relationships with key clients.
• Understand the clients’ business objectives and logistics requirements.
• Act as a trusted advisor to clients, offering solutions to optimize their supply chain.

Account Growth:

• Develop and execute account strategies to grow revenue and profitability of portfolio including target setting and achievement of such targets.
• Identify opportunities for upselling and cross-selling company services.
• Negotiate contracts and pricing agreements with clients.

Pipeline Management:

• Build a robust growth and development pipeline by identifying and engaging potential opportunities in KAM portfolio.
• Manage and lead RFQ’s and tenders

Collaboration with Internal Teams:

• Coordinate with various internal departments, including operations, sales, and customer service, to ensure client needs are met.
• Provide guidance and support to operational teams to ensure service quality.

Key Performance Management:

• Develop, implement and present KPI’s on a regular basis to ensure service levels are met and exceeded.
• Address issues or concerns promptly and effectively.
• Identify opportunities for continuous improvement and implement accordingly.

Market Analysis:

• Stay informed about industry trends, market conditions, and competitors.
• Collect, analyse, and communicate customer, market and competitor information.
• Provide insights and recommendations to clients based on market intelligence.

Reporting:

• Prepare regular reports and presentations for clients and internal stakeholders.
• Track and report on account performance and progress toward goals.