Providers of broadband solutions while remaining the largest provider of mission critical public safety solutions.
Job Description
Monitor network performance and manage network incidents
Diagnose and perform test procedure on network alerts, events or issues which may arise
Prioritize incidents and workflows
Dispatch of incidents to the correct department, contractor, staff member, 3rd party, service providers and clients
Notify and escalate incidents to ensure Service Level Agreement (SLA) is met.
Compile Root Cause Analysis report
Compile reports on SLA and Network performance
Liaise with contractors, staff members, 3rd party, service providers and customers with regards to incidents, root cause analysis and performance reporting
Manage helpdesk, incident, problem and change management processes
Supporting of all deployed network infrastructure
Implement and manage Change Requests
Work shift, overtime and flexible hours if and when required
Qualifications
Matric
Relevant Diploma in Engineering or NQF
Telecommunication training – specifically on Critical Communication systems (Motorola, Hytera)
Call Centre training
CCNA/HCNA
ITIL qualification
Drivers Licence
NQF levels
A+
N+
Skills
Min 2 years’ experience in a NOC Support environment – specifically working in Critical Communications, ICT networks or fieldwork
Experience in customer service desk or helpdesk functions.
Proven record and experience with Incident and SLA management processes and systems
Experience working with various OEMs (Hytera, Motorola, Huawei, Cisco, Microtik)
Understanding of Front office (T1) and Back office (T2) responsibilities
Experience in Fault finding and Root Cause Analysis
Salary/Package
R300 000 – R360 000 Per Annum TCTC
Benefits
Medical Aid
Provident
Job Post Expiration
2025-05-24
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