Responsible for providing full reservation travel and sales services for the Company and Associated Products properties and services – to secure business and promote future business and growth for the Company. To specifically support the Latin American market where Portuguese language is required and to provide back up support to the DMC Reservation Team (during staff absenteeism) i.e. you will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.

• This is not a remote position — you will be required to work from the office
• Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs/quotes for bookings.
• Making reservations using TourPlan.
• Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
• Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
• Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries/pre-tour & departure information.
• Managing yield to ensure that we maximise occupancy and the rate achieved.
• Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
• Gain knowledge of Company so you can add value to clients.
• Standby and emergency duty will be on a rotational basis including after hours.