To support the General Manager in ensuring the seamless operation of business functions by managing key operational and guest experience deliverables. You will work closely with the reservations and operations teams to uphold service standards, manage tour guide and guest feedback, and ensure data accuracy across all areas.

This role requires strong relationship management with travel suppliers in Southern and East Africa, good negotiation skills, and a proactive, strategic mindset. The ideal candidate will have solid geographical knowledge of Southern Africa, demonstrate exceptional attention to detail, and communicate effectively. They should be results-driven, able to work independently, and deeply committed to delivering outstanding client experiences.