Customer Management Import Supervisor – Gauteng

  • Ref #391799BM
  • Posted 3 weeks ago
  • East Rand, Gauteng, South Africa, Africa
  • Transport, Logistics & Freight
Employer Description

Our clients is in the  Clearing and Forwarding industry

Job Description

Reporting to the Customer Manager. You will be responsible for:

  • Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer.
  • Supervise all Customer facing communication and shipment related internal communication between/with Company’s stakeholders.
  • Supervise exception management in case of service quality deviations including follow-up and problem resolution.
  • Supervise Customers profitability and initiate corrective actions if required (timeliness & completeness).
  • Monitor individual & team performances and balance workload.
  • Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
  • Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by Company.
  • Explore upsell opportunities with the Shipper (involve Sales Team – as applicable)

 

Qualifications

  • Matric
  • Diploma in Freight forwarding or equivalent

Skills

  • Quotations
  • 5 years experience
  • Ocean freight SOP
  • Typing skills (30 words per second)
  • Computer literate
   

Salary / Package

R20,000 to R25,000 pm Basic

Benefits

  • Medical aid
  • Provident fund