HVAC Technical Support Manager – Johannesburg

  • Permanent
  • Ref #391963BM
  • Posted 2 weeks ago
  • Randburg, Gauteng, South Africa, Africa
  • Manufacturing/Production
Employer Description

Our client is a trusted and respected HVAC solutions company. They are committed to improving building performance by engineering reliable, energy efficient and environmentally conscience products.

Job Description

Reporting to the MD, You will be responsible for:

  • Offering technical support to customers through quick identification and diagnosis of faulty equipment.
  • Ensuring customer satisfaction by delivering effective solutions and managing the companies warranty claims process.
  • Assist customers with any technical queries via telephone or e-mail
  • Assess and approve warranty, confirming whether warranty claims are valid
  • Manage the claims process
  • Analysis of warranty costs and provide solutions on how to minimize warranties
  • Push sale of equipment where possible
  • TVR Commissioning and report writing
  • Inspection of TVR installations on projects and consult with contractors on correct installation procedures
  • Provide Technical Training to selected contractors
  • Sound knowledge of all model numbers and unit capabilities for:
    • Midwall Splits, Casettes, Ducted, Under Ceiling, Rooftop package, Spine fin, Variable Refrigerant Systems (TVR)

Qualifications

  • Basic Refrigeration and Air conditioning course

Skills

  • Minimum of 5 years’ experience in the HVAC industry
  • Ability to discuss technical concepts
  • Experience in mechanical and related controls systems
  • Valid Driver’s License
  • Own reliable vehicle
  • Valid Passport for travel

Salary / Package

R250K - R300K CTC per annum