Hospitality group with head office in Durban.
Hospitality group seeks the services of an experienced CRM (Customer Relations Marketing) Manager to head up the implementation of Microsoft Dynamics Software across the Group. The individual should have minimum 5 years related experience and be able to liaise with various department Managers to structure campaigns and communications throughout the group’s customer base, to improve customer relations and sales of the groups products and services.
This role would be a very analytical one where they would need to work out how to Generate more revenue and capture the leads that they receive and convert them more into solid business for all arms in their sales division – Reservations/Telemarketing, EPO, Point Systems, Reservations/Rentals, etc.)
You will work remotely mostly but must be Durban/KZN based as the director does occasionally organize meetings at his house and you need to be available to attend them.
Marketing Management Degree or similar
To be considered for this position applicants must have at least 5 years’ related experience be fully computer literate in all Microsoft packages. Experience in Dynamics would be an advantage, alternatively any other CRM system is essential. Ability to take initiative and solve problems independently. Strong communication skills to effectively communicate at all levels. Self-motivated. Must have the ability to multi-task and delegate effectively. Detail oriented, the ability to work with data and numbers and produce effective strategies to optimize sales. Innovative and creative thinking. Ability to work as part of a team and independently. Good organizational and time-management skills.
R25000 - R35000