A 5* Luxury Game Lodge and Restaurant located in the Kruger National Park.
Will report directly to the Operations Manager/GM. The Camp Manager shares the responsibility for and directs the full operations, service, logistics and activities of the Lodge Team to ensure that the hotel achieves its financial objectives. The position responds to the directives that are presented and guide lined by the Companies rules and regulations. The role also ensures that Guests receives exceptional levels of personalised service always, commensurate with the requirements of a luxury 5-Star lodge. This role works closely with the relevant Lodge and operational teams to affect a coordinated effort between different teams to ensure facilities and equipment are in perfect conditions and working order. The role has high levels of responsibility and has inputs into the developing of guest experiences by sharing and inputting any market intelligence received whilst in the business. The Camp manager will be expected to share, give input to the lodge such as pricing, service offering, staffing and employee engagement, CAPEX, compliance, health and safety, control and reporting.
1. Customer Related – Level of guest satisfaction, including responses to special requests – responses to feedback online or direct
2. People Related – Effective coordination of Lodge Team effort to serve the guest, the morale, growth and development of Lodge Team Members (Note: KPI shared with Heads of Hotel departments)
3. Process Related – Achievement of quality improvements as agreed by the Operations manager, CEO’s and Management Unit – Completeness of policies, processes and standards to govern the activities of the Lodge Team
4. Finance Related – Achievement of the Lodge profitability targets (GOP, EBITDA, REVPAR, Outlet Revenue) – KPI shared with Hotel Finance Controller/Accountant. Expenditure to be inline with the Lodges Cash Flow management strategy. Daily management of the expenses in the running business.
Proficient in the use of negotiation skills. Proficient at managing inter personal tension. Detailed understanding of the workings of 3rd Party suppliers (OTA, Consortia and PCAs). Proficient user of Microsoft Office software a applications. Conversant with specialist terminology including; F&B service, Culinary, Housekeeping, HR, Front Office, Maintenance, Operational Finance
Full Job spec and duties will be supplied prior to interview.
MATRIC is compulsory. Degree or equivalent in Hospitality Management / Leadership related certification. Background in Food and Beverage or Rooms Division Service. Computer literacy at advanced level: MS Office, Excel. Drivers Licence.
Ability to anticipate future circumstances, conditions and requests and to plan hotel activities using these scenarios. Ability to comprehend, develop and communicate abstract concepts. Ability to correctly communicate detailed information and instruction to others. Operates comfortably in an environment of high levels of ambiguity. Ability to recognise health, safety or security concerns. Ability to effectively communicate with others in English (written and spoken). Previous experience (2 years minimum) in overseeing the operations of a 5 Star or equivalent luxury hotel/lodge. Minimum of 5 years’ experience in hospitality. Previous experience in hotel management. Previous experience in International 5 Star Hotels.
Single Accommodation. Meals on Duty. 6 days off per month.