FIT/Groups Consultant (Fluent in German)

  • Permanent
  • Ref #398518JR
  • Posted 3 days ago
  • South Africa, Africa
  • Tour Operators - Inbound, Travel & Tourism
Employer Description

Inbound Tour Consultant

Job Description

Constantly update yourself on product knowledge of Southern and East Africa.

Quoting according to the client’s needs.

Be creative in finding solutions according to the client’s needs and availability.

Provide co-employees with necessary guidance.

Contribute to the team’s targets.

See prioritising, planning, and meeting of deadlines.

Conduct yourself in a professional manner and provide a level of service to clients expected by clients.

Use the company IT platforms and software, Google (G-mail, Drive, Sheets, etc).

Preparing quotes for both FIT and Groups including writing the itinerary.

Keep updated on products, itineraries of all the clients/agents relevant to the specific consultant within the company.

Liaise with agents about provisional bookings, alternatives, cost adjustments, consultations, etc.

Operate the tours meaning source accommodation, transfer and everything else included in the booking.

Assist with crisis management on tours (while on road and in the office).

Deal with complaints which have escalated into bigger complaints.

Manage workload.

Delegate work to specialists and work as a team member.

Qualifications

Tourism diploma or equivalent advantageous

Skills

At least 5 years experience handling group and FIT bookings including drawing up itenararies. Booking tool knowledge - Tourplan, Travelogic etc essential. Must enjoy consulting agents and booking/operating tours. Fluent in German - read, speak and write. This is a work from home position so must be set up to already do so.

Salary / Package

R20-R25000 negotiable depending on experience

Benefits

Commission