Technical Aftermarket Sales and Support -Cape Town

  • Permanent
  • Ref #398884BM
  • Posted 4 weeks ago
  • Cape Town, Western Cape, South Africa, Africa
  • Infrastructure, Manufacturing/Production, Sales & Marketing
Employer Description

Our client is a multi-disciplinary engineering consulting firm

Job Description

Reporting to the Business Line Manager. You will be responsible for:

Customer Relationship

  • Establish and maintain relationship with relevant contacts at customers.
  • Through close collaboration with capital sales person.
  • Stay up to date with customer requirements. Ensure that the company’s CRM/data base is kept up to date with the latest requirements.
  • Agree a meeting cadence with each customer, keep minutes of these meetings and action items within timelines agreed with the customer.
  • Promptly attend to customer requests and ensure customer is kept up to date with regular feedback.
  • Be aware of any SLA and ensure that the company delivery meet all requirements contained in the SLA.

Territory Management

  • Maintain a complete list of all company’s equipment operational in the territory.
  • Keep up to date and report on competitor activity.

Sales Management

  • Analyses customer spend versus number of machines in operation for each customer.
  • Determine which customer spend are to third party suppliers.
  • Determine reasons for 3rd party spend.
  • Develop and implement strategy to increase customer spend.
  • Follow up on outstanding quotations.
  • Establish reasons for lost quotations.
  • Communicate reasons to Manager Aftermarket.
  • Actively contribute to an increase in quotation conversion rates.
  • Be pro-active by continuously developing the sales funnel in order to achieve sales targets

Qualifications

  • Degree in Engineering/Diploma Engineering

Skills

  • 5 years in technical sales with strong industrial experience
  • Sage / Oracle

Salary / Package

R600k to R700k CTC pa

Benefits

  • Commission