Housekeeping Manager / Duty Manager

  • Permanent
  • Ref #400062AH
  • Posted 4 days ago
  • Mpumalanga, South Africa, Africa
  • Hospitality, Housekeeping
Employer Description

A 5* Game Lodge near Hoedspruit in Mpumalanga/Limpopo. The Camp is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily as well as the care of our environment and wildlife.  Every staff member makes a huge difference to our success, regardless of their role or function.

Job Description

Duty Manager – Housekeeping – 5 * Luxury Game Lodge

The successful candidate will report the Assistant Lodge Manager.  Listed below are the requirements for this position:

 Key responsibilities include:

  • Take full responsibility for the running of the Housekeeping Division including the following:
  • Housekeeping & Rooms Division:
    • To maintain high standards of cleanliness and attention to detail in guest accommodation – expect what you inspect – guest’s rooms to be checked daily;
    • To maintain high standard of cleanliness and attention to detail in all guest areas;
    • Maintenance service requirements are recorded and reported immediately to the Maintenance Assistant;
    • Pest Control;
  • Laundry:
    • To supervise and control the laundry operation in accordance with established methods;
    • Ensure the guest laundry is collected, washed carefully and returned;
    • Daily Lodge laundry;
    • Daily staff laundry;
  • Housekeeping Budget, Purchasing & Control:
    • Control housekeeping expenditure;
    • Purchasing and price control to enable stock counts to be calculated at current prices;
    • Monitor stock control systems of personal bars in guest’s rooms, linen, guest’s amenities and cleaning materials;
    • Monthly stocktake of personal bars in guest’s rooms, housekeeping consumables and linen;
    • Price updates, GRV’s and Budget control;
  • Management of the Housekeeping Team.
    • Inspire, stimulate and lead the team;
    • Develop your teams and individuals;
    • Ensure the right people are in the right positions;
    • Ensure your team is guest focused;
    • Recognise great guest feedback and deal with negative guest feedback constructively;
    • All staff to be trained in their areas of responsibility and to attend regular training workshops;
    • Manage Performance;
    • Manage the team’s leave cycle and annual leave;
  • Other
    • Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections – Show Time;
    • Hosting of Guest;
    • Relationship with community, owners, suppliers  

If you have the skills and experience, we are in search of, with the necessary qualifications and you are interested in a career in a 5 * lodge environment, I would love to hear from you. Please email me your CV along with a recent head-and-shoulder photograph and details of three contactable references.

 

Qualifications

Minimum 2 -3 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment; Hospitality and Service training experience; Housekeeping Experience; Room Division or Front of House Experience;

Skills

The ideal individual for the position will have an eye for detail, be energetic, passionate about guest delight and enjoy guest interaction.  Furthermore, she needs to have administrative skills and enjoy staff motivation and development.  These competencies include the following requirements:  Leadership: Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards; Make the team feel valued in order for them to assist you to drive the department and the Lodge; Strong management skills; Problem solving skills; Specific Job Skills: Strong People skills; Strong guest focus to ensure guest expectations are exceeded; Flexibility – adapt successfully to changing situations and environments; Attention to detail; Proactive person with well-developed concept of the importance of providing a world-class guest experience; Ability to work under pressure and to tight deadlines; High energy levels & drive to get things done; Planning & organizing; An appreciation of other cultures; Introduce new ideas that will enhance the department and its activities; Computer Skills: Computer literate. Fluent in English (speak, read and write); Excellent literacy skills (writing of emails, viewing web pages; Team Player Ability. Flexibility; Strong time-management skills; Demonstrable team member qualities;                 3     Personality Excellent communication and interpersonal skills (listening skills, verbal communication etc); Positive attitude, Self-motivated, Confident; Sense of humour; Sense of adventure;

Salary / Package

R10,000-R12,000 dependent on experience/capability

Benefits

Live-in position with meals on duty; Pension fund; Staff Lodge Nights; Work cycle – 21 days – 7 days off; Annual leave – 15 days;