Freight Forwarding company in Cape Town
To further develop the air product in the marketplace through focus on Operations, Finance, Sales, People, Systems, and Culture in adherence to the company’s policies and procedures.
Major Duties and Responsibilities
Create and maintain an effective department organization chart, which is designed for flexibility and growth.
Prepare, execute, monitor and update at regular intervals the business plan for the department.
Monitor and improve key departmental productivity indicators
Instill and foster a climate of compliance at all times to regulations.
Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
Daily Status Exception Report – STAT1 (Daily).
Shipment Transit Log Report – TRNRPT (Daily).
Consolidation Report – CONRPT (weekly – if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway).
Shipment Summary Report – SHSUM (monthly).
Revenue Report – REVRPT (monthly or more frequent as needed).
Route Activity Report – RARRPT (monthly or more frequent as needed).
Aged Warehouse Status Report – STAT3 (at least weekly).
Build and maintain strong relationships with vendors (airlines, trucking companies, and others).
Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
Preparation of annual department budget.
Review, understand and focus on improving department freight yields.
Work to maintain accounts payment within 30 days.
Ensure company credit procedures are followed and utilized effectively.
Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.
Manage intercompany accounting discrepancies
Review Daily Branch Revenue report (Daily).
Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
Follow company capex procedure for the purchasing of any equipment for your staff or department.
Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)
Sales / Retention
Business Development and retention
Ensure Customer satisfaction
Provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
Take an active role in the transition of new business/ updates to existing business
Recruitment of new staff
4 years of industry specific qualification. Proven leadership attitude and background. Strong market and product knowledge. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively. communicate clearly and concisely to obtain positive results. Proven negotiation skills. Good computer skills (Excel, Word).
Negotiable depending on experience