VIP Senior Travel Consultant

  • Permanent
  • Ref #400763JR
  • Posted 3 days ago
  • Johannesburg, Gauteng, South Africa, Africa
  • Travel Agencies - Retail
Employer Description

Travel Agency in JHB

Job Description

Provide information on (but not limited to) travel, facilities and services, events and attractions, tours, travel routes and transportation schedules.
Facilitate the quoting and booking of all travel arrangements, travel appointments where required, special reservations where required, special requests, for complex itineraries.
Organize extra’s for VIP client or special occasions (“Surprises and Delights”).
Creative flair and ability to tailor make “high touch” luxury travel packages working directly with suppliers with the ability to execute concepts through to completion.
Source travel products and information for upmarket clients.
Trustworthy, discrete and sensitive to clients’ needs at all times.
Build relationships and rapport with your customers.
Build and maintain good relationships with suppliers.
Provide customers with excellent customer service and always go the extra mile.
Assist with after hour duty, including nights and weekends.
Deal with complaints and refunds and work alongside the Manager to resolve them.
Come up with new initiatives and creative ideas for clients.
Arranging all travel related queries and advising clients on travel arrangements, e.g. visas and passports.
Keeping clients up to date with any changes.
Counsel clients on terms and conditions of travel, e.g. cancellation policies, Covid protocols, insurance, general advice.
Process payments and discount allocation/s.
Promote destinations, tour packages, concierge and other services.
Provide travel tips on currency, language, safety, health, etc..
Maximize on sales opportunities.
Deliver excellent customer service.
Achieve monthly KPI as set out by the Manager.
Capable of working within a team structure or autonomously.

Working hours :

Monday – Friday, 08h00 – 17h00
Certain Saturdays, 08h00 – 12h00

Qualifications

National Diploma in Travel or similar

Skills

Fully Bilingual – English (Read, Write and Speak) and Afrikaans (Preferable - Read, Write and Speak). Minimum of 10 years’ experience within the Travel industry. 10 years GDS experience with strong command of Galileo GDS. Previous travel concierge (or similar), leisure and corporate experience, focusing on VIP clients an advantage. A passion for travel and delivering service excellence. Ability to multi-task within a high-pressured environment. Creative problem solver and good organizational skills. Ability to work independently (work from home environment, remote or office/s as required). Strong sense of urgency. Impeccable attention to detail. Creating the WOW experience for our clients with each interaction. Proven recent international travel. Resilience and composure to remain positive under pressure or in changing circumstances. Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services. Strong time management.

Salary / Package

Market related

Benefits

Medical Aid, Provident fund