Travel agency in JHB
After hours operating hours / specific shifts
Monday – Friday 16h00 – 24h00 / 24h00 – 08h00
Saturdays 12h00 – 18h00 / 18h00 – 24h00
Sundays & Public holidays 08h00 – 16h00 / 16h00 – 24h00
** Shifts and times to be confirmed and may vary according to operational requirements
Provide support to and work in collaboration with the Day time operating team to provide seamless service to customers.
Provide information on (but not limited to) travel, facilities and services, events and attractions, tours, travel routes and transportation schedules.
Arrange tickets, bookings, appointments, and reservations for customers.
Facilitate the quoting and booking of all travel arrangements, travel appointments where required, special reservations where required, special requests, for complex itineraries.
Organize extra’s for VIP client or special occasions as required.
Creative flair and ability to tailor make “high touch” luxury travel packages working directly with suppliers with the ability to execute concepts through to completion.
Source travel products and information for upmarket clients.
Trustworthy, discrete and sensitive to clients’ needs at all times.
Build relationships and rapport with your customers.
Build and maintain good relationships with suppliers.
Provide customers with excellent customer service and always go the extra mile.
High attention to detail in all areas of your role.
Deal with complaints and refunds and work alongside the Manager to resolve them.
Come up with new initiatives and creative ideas for clients.
Arranging all travel related queries and advising clients on travel arrangements, e.g. visas and passports
Keeping clients up to date with any changes.
Counsel clients on terms and conditions of travel, e.g. cancellation policies, Covid protocols, insurance, general advice.
Process payments and discount allocation/s.
Promote destinations, tour packages, concierge and other services.
Provide travel tips on currency, language, safety, health, etc.
Maximize on sales opportunities.
Deliver excellent customer service.
Achieve monthly KPI as set out by the Manager.
Capable of working within a team structure or autonomously.
National Diploma in Travel or similar
Fully Bilingual – English (Read, Write and Speak) and Afrikaans (Preferable - Read, Write and Speak). Minimum of 10 years’ experience within the Travel industry. 10 years GDS experience with strong command of Galileo GDS. Previous travel concierge (or similar), leisure and corporate experience, focusing on VIP clients an advantage. A passion for travel and delivering service excellence. Ability to multi-task within a high-pressured environment. Creative problem solver and good organizational skills. Ability to work unsupervised and take initiative within the constraints of the business to provide solutions to customers unassisted and work autonomously. Strong sense of urgency. Strong decision-making capabilities. Impeccable attention to detail. Creating the WOW experience for our clients with each interaction. Proven recent international travel. Resilience and composure to remain positive under pressure or in changing circumstances. Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services. Strong time management.
Medical Aid, provident fund