Reservations Manager

  • Permanent
  • Ref #405268NM
  • Posted 2 weeks ago
  • Johannesburg North, Gauteng, South Africa, Africa
  • Tour Operators - Inbound
Employer Description

Our client is in the Travel Tourism industry.

Job Description

You will be required to perform the following Key Functions:

  • Offer first line assistance to the Travel Designers, allocating tasks of availability, confirmation and post confirmation services while maintaining workloads and a high level of efficiency within the team as a whole.
  • Develop and mentor staff and talent to their full potential through performance development programs.
  • Liaise with the Head of Reservations to ensure the company strategy is implemented.
  • Monitor, review and measure the teams’ margins, sales targets and company’s bed nights sold, and promote up-selling without creating a negative experience for the agent.
  • Optimise business processes – continuously striving to improve business effectiveness and efficiency with innovation, flexibility, and integration within the business’s technology.

Qualifications

Tertiary qualification in Travel & Tourism/Hospitality.

Skills

  • Min 8-10 years in the Travel & Tourism industry
  • Working knowledge of TourPlan  or similar booking/operating system
  • General product knowledge on Southern & East Africa
  • Personal or educational travel experience advantageous.
 

Salary / Package

Negotiable

Benefits

Negotiable