Employer Description

Inbound Tour Operator.

Job Description

• Ensure the Teams contact with Travel Planners and Company staff is done “Through the heart of the guest”
• Continuously striving to ensure that Company’ is the best Experiential Travel Company in the world
• Ensure instant communication with all relevant parties about all developments with regards to guests
• Be on call for any major emergencies and immediately alert the Manager and consultant
• Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teams
• Actively work at removing any hurdles and improving information flow with the best interest of the
• Travel Planners and their guests, and suppliers in mind
• Continuously striving to ensure that relationships with Travel Planners, Consultants, and Suppliers remain strong , open and transparent
• Assist Travel Planners with checking quotes on Tourplan when required
• Assist with daily reports
• Supervising a team of travel consultants
• Mentor staff and lead by example
• Empowerment, training, mentoring, motivating and performance conversations in conjunction with your Manager
• Interviewing and hiring new staff in alignment with HR toolkit and following authorization process in conjunction with your Manager
• Continuously striving to ensure that relationships with internal departments remain strong, open and transparent
• Promote team work within the internal teams with focus on sales teams, product/rates teams and finance
• Stay connected with all homeworkers outside of Company in conjunction with your Manage
• Oversee and continuously ensure that the team is trained, informed and kept up to date with the latest product information, product offerings, 3rd party specials
• Ensure that the team has all the necessary selling tools at its disposal to ensure competitiveness and to ensure that the team reaches it budgeted target
• Performance conversations in relation to general performance issues should they arise in conjunction with your manager
• Manage team leave schedules and working hour rosters in conjunction with your manager
• Distribution of incoming enquiries to the team ensuring capacity is maximized, ensuring that the workload is spread equally and ensuring that our standard turnaround time is always maintained
• Dealing with complaints arising before, during or after guests have travelled in conjunction with your Manager
• Monthly team meetings in conjunction with your manager
• Attend all training sessions on 3rd party and company product
• Ability to operate files should need arise
• Hands on management and checking of VIP files to ensure all quality control measure and smooth operation of the itinerary

Qualifications

Certificate/ Diploma in Tourism.

Skills

• Minimum of 5 years inbound experience at a senior level in the hospitality/tourism industry or supervisory experience
• Extensive knowledge of Tourplan
• In-depth Geographical, Logistical and product Knowledge of South, Southern and East Africa
• Previous management and/or supervisory experience
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Sales and brand representation
• Problem-solving skills
• Experiential Creativity (Crafting Experiences)
• Guest/Client Delight

Salary / Package

Negotiable

Benefits

Negotiable.