Assistant Manager

  • Permanent
  • Ref #406469NM
  • Posted 4 weeks ago
  • Johannesburg North, Gauteng, South Africa, Africa
  • Tour Operators - Inbound
Employer Description

Inbound Tour Operator.

Job Description

  • Ensure the Teams contact with Travel Planners and Company staff is done “Through the heart of the guest”
  • Continuously striving to ensure that Company’ is the best Experiential Travel Company in the world
  • Ensure instant communication with all relevant parties about all developments with regards to guests
  • Be on call for any major emergencies and immediately alert the Manager and consultant
  • Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teams
  • Actively work at removing any hurdles and improving information flow with the best interest of the
  • Travel Planners and their guests, and suppliers in mind
  • Continuously striving to ensure that relationships with Travel Planners, Consultants, and Suppliers remain strong , open and transparent
  • Assist Travel Planners with checking quotes on Tourplan when required
  • Assist with daily reports
  • Supervising a team of travel consultants
  • Mentor staff and lead by example
  • Empowerment, training, mentoring, motivating and performance conversations in conjunction with your Manager
  • Interviewing and hiring new staff in alignment with HR toolkit and following authorization process in conjunction with your Manager
  • Continuously striving to ensure that relationships with internal departments remain strong, open and transparent
  • Promote team work within the internal teams with focus on sales teams, product/rates teams and finance
  • Stay connected with all homeworkers outside of Company in conjunction with your Manage
  • Oversee and continuously ensure that the team is trained, informed and kept up to date with the latest product information, product offerings, 3rd party specials
  • Ensure that the team has all the necessary selling tools at its disposal to ensure competitiveness and to ensure that the team reaches it budgeted target
  • Performance conversations in relation to general performance issues should they arise in conjunction with your manager
  • Manage team leave schedules and working hour rosters in conjunction with your manager
  • Distribution of incoming enquiries to the team ensuring capacity is maximized, ensuring that the workload is spread equally and ensuring that our standard turnaround time is always maintained
  • Dealing with complaints arising before, during or after guests have travelled in conjunction with your Manager
  • Monthly team meetings in conjunction with your manager
  • Attend all training sessions on 3rd party and company product
  • Ability to operate files should need arise
  • Hands on management and checking of VIP files to ensure all quality control measure and smooth operation of the itinerary


Certificate/ Diploma in Tourism.


  • Minimum of 5 years inbound experience at a senior level in the hospitality/tourism industry or supervisory experience
  • Extensive knowledge of Tourplan
  • In-depth Geographical, Logistical and product Knowledge of South, Southern and East Africa
  • Previous management and/or supervisory experience
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Sales and brand representation
  • Problem-solving skills
  • Experiential Creativity (Crafting Experiences)
  • Guest/Client Delight

Salary / Package