5 Star Luxury Boutique Hotel, Located along the beautiful coastline of Cape Town.
Main Purpose: To assist our guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards
DUTIES WILL INCLUDE: Communicate important information through to all relevant departments and follow up on all requests. Ensure that all guest information is added to profile on OPERA . Together with the MOD, ensure drivers and transfers are coordinated for the following day. Check in and check out of guests – Receive and process payments from guests. Ensuring that correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash. Daily management of petty cash box. Ordering and charging of services. Prepare rooming lists and ensure that it is placed in the rooms on time. Performing clerical duties such as photocopying, typing, sending mails, manning the front desk WhatsApp line. Emails to be checked throughout the day and must be replied to within 24 hours – Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Sales/comp/house slips must be filed in the relevant file once signed off by a relevant manager. Courier services- ensuring guest is clear on procedure, costs and has filled in courier forms 100%. Ensure that the switchboard is answered as soon as possible. Receive and make calls. Direct incoming calls to the appropriate extensions. Ensuring that information about restaurants, art exhibitions, theatre productions, day tours, tour guides, preferred car rental companies and preferred taxi companies are readily available and up to date. Assist guests with confirming travel arrangements and flight time. Assist guests with itineraries and basic concierge responsibilities. Building profiles and updating information as you receive it and ensuring the correct information filters through to the correct department.
Night Shift Duties: Ensuring that the hotel is locked up after all guests have gone to their rooms, ensure that security is performing their duties. Assist with F&B and Housekeeping duties in the event guests may require assistance, Ensure that all guests are greeted on arrival and departure, Ensure that guests are checked in and orientated and their rooms, Ensure that all charges are correctly entered on the guest’s bill and that it is up to date at all times, All final bills must be checked before presenting to the guest for payment, Check in and Checkout – Receive and process payments from guests, Check all concierge postings, Check petty cash slips and cash ups, that all correspond, Prepare meal & wakeup call sheets. Printing and distributing guest list. Ensure End of Day is run before early staff arrives, Send through comprehensive handover regarding any staff, guest or security information.
Minimum 4 years experience gained in a 5 Star establishment. Guest relations skills with an obsession with service. Able to handle many tasks at once. Flexible to work both Day and Night shifts. Able to plan, organize and execute tasks effectively. Excellent interpersonal skills – Must be able to communicate with international guests. Fluent in spoken and written English – any other language desirable. Keen attention to detail. Computer literate, including POS, OPERA (Essential), Microsoft Office Packages.