Travel Agency in JHB North
Business development incorporates the sourcing of new clients, including facilitation of on-boarding and associated processes, as well as the retention of those customers, ensuring the commercial success of the business.
Participate in the achievement of departmental short-, medium- and long-term goals.
Travel nationally or internationally for client-related activities as required or when requested by the Head of Business Development.
Analyse market trends and competitor behaviour and report such information to the Head of Business Development.
Balance expectations of both the Company and the Client when attending meetings – act as liaison with both parties.
Attend regular monthly product presentations, Finance & Administration and Client Services meetings as and when required.
Ensure that all client servicing and new business activity is conducted in line with the Company’s Code of Business Conduct.
Provide the Head of Business Development with any ad hoc reports when requested.
Be actively involved in formulation of and rolling out customer retention strategies.
Analyse customer behaviour and feedback together with industry trends to remain aware of common practice and expectations regarding: procurement practices, service delivery, and technology.
Consider client ‘ecologies’ – their suppliers, competitors and other industry presence to source potential new avenues for commercial opportunity.
Monitor client agreements to ensure optimum outcomes for all parties.
Contract management – ensure customer operations requirements are communicated to all necessary internal divisions so that SLA compliance standards are met.
Develop multi layered relationships within the client e.g. Finance, Board, Marketing etc.
Ensure that Process Improvement Reports (PIRs) originating from customer interactions, as well as any other relevant feedback, is managed timeously.
Assist the QA Department with enforcing corrective and preventative action.
Strategic and financial planning – understand the customer’s corporate vision and culture, including their financial conditions, relationships and growth expectations, and then provide appropriate guidance to the Company as to how best to use this information.
Take pro-active steps to ensure the payment of the client account falls within the agreed terms. Furthermore, work with the Finance team to actively resolve or reconcile outstanding items.
Organise, prepare and/or participate in customer events/training seminars where appropriate.
Plan and execute quarterly and annual strategic business reviews for the client.
Project Management – evaluate the needs for specific projects for the customer, and coordinate and facilitate internal teams to complete those projects where necessary.
Be responsible for account ownership and co-ordination of all client communication.
New Business / Sales
Self-source and convert business leads into trading accounts.
Track leads and document interactions with prospects through the relevant software packages, including but not necessarily limited to our CRM Database.
Fully understand and be able to communicate clearly the Company’s Unique Selling Points (USPs) both internally and externally.
Engage proactively with potential clients, using active listening skills to make appropriate and tailored business recommendations in a professional manner.
Prepare and present business documents, including presentations both internally and externally.
Establish and develop strong client relationships.
Apply commercial rationale when negotiating with clients, ensuring that business opportunities balance value to the client and account profitability.
When requested, attend regular monthly product presentations and Finance & Administration and Client Services meetings.
Establish and develop strong relationships with all Company departments.
Secondary qualification; ideally also a tertiary qualification in a relevant area of study.
Normal office / shift hours apply, but the role may require some after-hour work at times, due to operational requirements
Attend meetings/functions and any other events as required. After hour and weekend activities will be expected in this regard.
At least 2-3 years’ experience in a customer relations or sales position within the travel and tourism or service industry.
R30 000 - R35000
Commission Travel allowance Cell allowance Pension