A 5* Lodge located in Northern KZN/Hluhluwe.
Meet every guest and ensure they know who is looking after them. Ensuring all organizational requirements around delivering an impeccable guest experience at the Lodge is planned for and executed on a daily basis. Ensure the brand standards are always maintained in all areas that make up the guest experience. Represent the brand in appearance and behaviour. Create an environment where the company culture is fostered. Innovate new ideas and ways to edge the brand and improve. Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge. Ensure that training & development of staff is coordinated and planned according to your budgets. Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources. Relieve for the General Manager when on leave. Hosting. Taking the lead on groups, VIP repeat guests and host all agents and operators.
Formal relevant Hospitality Qualifications will prove an advantage.
At least 5 years relevant experience in a 5 star operation. Managerial experience. Valid unendorsed SA driver’s license essential. MS office knowledge is a requirement. Communication skills - with guests and fellow staff members. Lateral thinking ability. Initiative. Must be able to cope under pressure to meet guests needs. Leadership. Organizational abilities. Honest, have good integrity, proactive and driven person who has career ambitions. Good interpersonal skills. Guest-Centric
Single Accommodation, Meals on duty.