Senior Incentive Specialist

  • Permanent
  • Ref #407339NM
  • Posted 1 week ago
  • Johannesburg North, Gauteng, South Africa, Africa
  • Tour Operators - Inbound
Employer Description

Inbound Tour Operator.

Job Description

  • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
  • Continuous communication and excellent service delivery to agents at all times.
  • Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agents (if and when required).
  • Quote accurately and timeously.
  • Working on all group requests, including MICE, multigenerational family groups, buy in groups and high net worth requests.
  • Compiling creative, detailed, well written and eye catching proposals to promote sales
  • Product knowledge of what works for groups and being able to offer the unique offering in each destination.
  • Maintaining excellent relationships with clients and suppliers at all time.
  • Onsite program management for incentive and specialist groups including regional travel and onsite operation skills.
  • Detailed and accurate booking reconciliation to be completed in conjunction with the Operations Team.
  • Detail administration of group onsite running.
  • Team player and able to fit in with onsite management, either as the lead or a backup.

Qualifications

Certificate in Travel & Tourism/hospitality.

Skills

  • Minimum 4 years’ experience at a Senior level.
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
  • Working knowledge of TourPlan or similar booking/operating system.
  • General product knowledge on Southern & East Africa.
  • Onsite operational experience with incentive and specialist groups in Southern and East Africa.
  • Logistical and group management experience.
  • Personal and work travel experience in Southern and East Africa.
  • Problem solver and good with guest face to face interaction onsite.

Salary / Package

Negotiable on experience

Benefits

Negotiable.