Travel Agency in JHB North
Process and respond promptly to all travel requests ensuring that client specifications and SLA requirements are met.
Ensure that clients are informed at first contact of all travel requirements – specific to destination.
Carefully check all documents for accuracy and quality and submit to the clients within prescribed time frames.
Understand and apply all technology used for operational effectiveness.
Apply fare and system knowledge in order to source the most cost-effective fares.
Process all visa requirements, where applicable.
Continuously check and/or monitor changes to client profile sheets (CPSs) or passenger profile sheets (PPSs), update and advise line manager.
Clear own Q at least three times a day.
Utilise preferred suppliers for provision of services, where possible.
Proactively monitor industry related issues and advise clients accordingly.
Report all incidents affecting / involving clients and take regular guidance from Line Manager.
Minimum of 3 years GDS experience and consulting experience - recent. Competent in English Business writing and spoken. Should be fluent in French (non-negotiable).