Employer Description

Our client is in the Travel and Tourism industry.

Job Description

You will be required to perform the following Key Functions: 

• Providing general and specific advice about different travel destinations
• Receiving requests from agents and clients and providing quick and professional responses to all enquiries, preparing quotes, evaluating options, presenting itineraries, issuing invoices and obtaining feedback
• Drawing up complicated and creative travel itineraries and ensuring that all the needs of the customers are met
• Tour administration and reservations include booking suppliers, logging all tailor-made groups, obtaining and approving all pro-forma invoices before being passed to accounts
• Informing agents of supplier deadlines and alternate arrangements when needed, and researching private guided tours
• Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates
• Dealing with payments
• Performing general administration tasks
• Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
• Respond to all calls quickly, professionally and courteously.
• Ensure to complete all return calls/emails every day.
• Secure business and cost products
• Build up and maintain agent / supplier relationships
• Source & sell alternative services
• Successfully run groups / tour series / FIT bookings
• Margin control
• Prepare welcome packs (vouchers/itineraries etc)
• Handle the 24hr emergency phone
• Reconcile supplier invoices for processing
• Reconcile tour guide expense sheets and check guide salaries
• Assist in answering complaints
• Thorough understanding of reservations system
• Management of clients and agent relationships is key to this position

Qualifications

Certificate/ diploma in Tourism Management.

Skills

• Min 3+ years of experience in selling FIT packages
• Groups experience
• Excellent knowledge of destinations in Southern Africa
• Experience with reservations (Tour Operator Background)
• Tourplan knowledge would be an advantage
• Good knowledge of MS Office applications
• Responsible for the bookings from the initial quoting stage right up till the guests have completed travel.

Salary / Package

Negotiable

Benefits

Neg