Hotel Front Desk Supervisor/Manager

  • Permanent
  • Ref #412485CW
  • Posted 1 week ago
  • Sandton, Gauteng, South Africa, Africa
  • Events / Sales & Marketing, Finance/Office Support, Front Office / Reservations, General Management, Hospitality
Employer Description

Luxurious 5-star Hotel with 38 suites located in Johannesburg North.  

Job Description

Our client is looking for a Front Desk Supervisor/Manager to oversee front desk team members, ensuring efficient and smooth operations to achieve excellent feedback and guest satisfaction at their luxury 5-star Hotel in Johannesburg North.


  • Essential leadership experience in a 5-star Boutique Hotel environment is required.


  • Ensure exceptional customer care consistently.
  • Maintain a friendly, professional demeanor.
  • Accurately handle guest inquiries and promptly resolve issues.
  • Respond promptly to reservations, inquiries, and guest concerns.
  • Utilize suggestive selling techniques to boost room nights and revenue.
  • Supervise daily shifts, ensuring adherence to procedures and guest service.
  • Train and direct front desk workflow, resolving issues, and coaching team members.
  • Resolve customer issues efficiently, maintaining high satisfaction.
  • Adhere to company credit limit policies.
  • Allocate rooms based on guest preferences and special requests.
  • Handle phone calls, wake-up calls, and messages promptly and professionally.
  • Cross-check billing instructions for accuracy.
  • Manage bus group and corporate arrivals, ensuring payment compliance.
  • Control cash transactions and maintain personal bank responsibility.
  • Ensure safety through adherence to check-in and security procedures.
  • Produce front desk and switchboard schedules.
  • Participate in forecast reporting.
  • Ensure accurate time and attendance records for payroll.
  • Maintain front desk supplies and ensure proper functioning of equipment.

Salary / Package

R17,000-R25,000 Negotiable