Employer Description

Luxurious 5-star Hotel with 38 suites located in Johannesburg North.  

Job Description

Our client is looking for a Front Desk Supervisor/Manager to oversee front desk team members, ensuring efficient and smooth operations to achieve excellent feedback and guest satisfaction at their luxury 5-star Hotel in Johannesburg North.

Qualifications

• Essential leadership experience in a 5-star Boutique Hotel environment is required.

Skills

• Ensure exceptional customer care consistently.
• Maintain a friendly, professional demeanor.
• Accurately handle guest inquiries and promptly resolve issues.
• Respond promptly to reservations, inquiries, and guest concerns.
• Utilize suggestive selling techniques to boost room nights and revenue.
• Supervise daily shifts, ensuring adherence to procedures and guest service.
• Train and direct front desk workflow, resolving issues, and coaching team members.
• Resolve customer issues efficiently, maintaining high satisfaction.
• Adhere to company credit limit policies.
• Allocate rooms based on guest preferences and special requests.
• Handle phone calls, wake-up calls, and messages promptly and professionally.
• Cross-check billing instructions for accuracy.
• Manage bus group and corporate arrivals, ensuring payment compliance.
• Control cash transactions and maintain personal bank responsibility.
• Ensure safety through adherence to check-in and security procedures.
• Produce front desk and switchboard schedules.
• Participate in forecast reporting.
• Ensure accurate time and attendance records for payroll.
• Maintain front desk supplies and ensure proper functioning of equipment.

Salary / Package

R17,000-R25,000 Negotiable

Benefits

Negotiable