Employer Description

Our client is an Inbound Tour operator ( Destination Management Company) based in Northern Suburbs.

Job Description

Essential functions : Database, Product Development, Quotes, Tour
Administration & Reservations, Quality control,Complaints and general admin.

• Guided tours, Pax between 6 – 165, depending on client and tour
• Excellent telephone and email etiquette
• Able to quote both quote
• Client invoicing
• 24hr availability for challenges which might occur
• Able to do production work when a quote confirms
• Guide briefing and de-briefing
• Good supplier liaison skills
• Checking and signing off supplier invoices and submitting it timeously to accounts
• Good general administrative skills, such as organising , filing and gathering documentation
• Good Product knowledge . Activities, accommodation and vehicle suppliers
• Willing and able to take instruction
• Willing and able to work according to a deadline or short lead time
• Able to work independently under the guidance of a Line Manager
• Understand the process to formulate information to feedback to agent about complaints or concerns
• Willing and able to attend workshops and educationals with seniors
• Able to provide feedback after educationals
• MUST have a passion for tourism

Qualifications

Senior certificate

Skills

• Atleast 2 - 4 years of experience in the tour operator
• Destination management environment
• Southern Africa destination knowledge
• South African ID or a valid work permit
• German language - Intermediate (read, write and speak) will be an advantage
• Strong Excel skills

Salary / Package

R25000- R30000 CTC

Benefits

Negotiable