Management Couple/ Lodge Manager – 4* Game Lodge KZN

  • Permanent
  • Ref #414980SMI
  • Posted 3 weeks ago
  • Hluhluwe, Kwazulu Natal, South Africa, Africa
  • General Management, Hospitality, Management Couples
Employer Description

A 4* Game Lodge with 15 tents, 30 seater Restaurant and a Spa located in Hluhluwe.

Job Description

Our client is seeking a talented Management Couple / Lodge Manager for their 15 roomed Lodge & Spa to ensure the smooth operation and success of the lodge.

You will be responsible for:

  • Guest Services and Reservations: Handling guest inquiries, managing reservations, ensuring guest satisfaction, and providing personalized experiences.
  • Operations Management: Overseeing housekeeping, maintenance, administrative tasks, and ensuring compliance with regulations.
  • Staff Management: Recruiting, training, scheduling, and supervising staff to maintain high service standards.
  • Financial Management: Budgeting, expense tracking, revenue management, and implementing cost-saving measures.
  • Marketing and Sales: Developing marketing strategies, managing online and offline channels, and increasing bookings.
  • Guest Activities Planning: Organizing game drives, bush walks, dining events, and cultural visits.
  • Conservation and Wildlife: Implementing sustainable practices, collaborating with conservation organizations, and educating guests.
  • Safety and Security: Implementing safety protocols, conducting inspections, and ensuring compliance with regulations.
  • Community Engagement: Building relationships with local communities, supporting initiatives, and sourcing local products.
  • Administration and Reporting: Managing guest accounts, inventory, paperwork, and preparing reports.
  • Property Maintenance: Overseeing facility repairs, landscaping, and ensuring compliance with building codes.
  • Continuous Improvement: Monitoring feedback, implementing improvements, and exploring innovative ideas.

Qualifications

Hospitality Management Diploma

Skills

The successful candidate(s) must have:

  • Hospitality Management: Providing exceptional guest service and creating memorable experiences.
  • Communication: Effective interaction with guests, staff, and suppliers.
  • Leadership: Motivating and leading a diverse team, resolving conflicts.
  • Organizational Skills: Managing tasks, prioritizing responsibilities, and ensuring smooth operations.
  • Financial Management: Budgeting, cost control, and revenue management.
  • Marketing and Sales: Increasing bookings through effective marketing and sales techniques.
  • Problem-Solving: Identifying and resolving issues efficiently.
  • Teamwork: Collaborating with staff, communities, and suppliers.
  • Adaptability: Handling changing priorities and unexpected situations.
  • Attention to Detail: Maintaining high standards in service and operations.
  • Technical Skills: Familiarity with technology for reservations and financial reporting.
  • Environmental Awareness: Commitment to sustainable tourism and conservation.
  • Safety and Security: Ensuring guest and staff safety through protocols and procedures.
  • Community Engagement: Building relationships and supporting local initiatives.
  • Creativity: Developing innovative guest experiences and marketing strategies.
  • Cultural Sensitivity: Respecting local customs and traditions.
  • Flexibility: Availability to work irregular hours to meet operational demands.

Salary / Package

R25 000 - R30 000 for the couple combined per month

Benefits

Management house: 2 bedroom