Employer Description

SAGE BP

Job Description

• Delivery of high-quality support services in line with Sage standards that meet client requirements and support ongoing client relationships.
• Resolving client and partner problems and queries in an effective and timely manner.
• Liaising effectively with above country Vendor support desk.
• Logging and keeping current all problems via a Problem Management System
• Communicating with clients and partners regarding the progress of actions on assigned problems
• Ensure management are aware of potential areas for potential problems, product enhancements and partner educational requirements.
• Maintain regular client communication and support client management strategies
• Achieve and maintain the required level of skills and competencies to perform the role, including product knowledge

Qualifications

• Degree/ND Finance or Information Technology
• Sage X3 Certification (All modules)

Skills

• 3+ Years Experience in SAGE X3 Support
• Knowledge of MS Dynamics
• Crystal Reporting

Salary / Package

R45 000 - R60 000 HIGHLY NEGOTIABLE