Reservations and Sales Manager (Island Resort)

  • Permanent
  • Ref #416043AH
  • Posted 4 weeks ago
  • Johannesburg North, Gauteng, South Africa, Africa
  • Events / Sales & Marketing, Front Office / Reservations, Hospitality
Employer Description

Head office located in Johannesburg Northern Suburbs/close to Rosebank. This luxury resort offers the ultimate in luxury beach experiences in Africa. Set in Mozambique, this exclusive beach resort provides an elegant and pure retreat. The resort features a total of 22 oceanfront suites perched on stilts, each with a plunge pool and outdoor shower overlooking the warm Indian Ocean. With a contemporary beachside chic style and exceptional Butler service, the resort is a sublime destination of choice.

Job Description

Role Description
Reporting to the Group Finance & Operations Manager, this is a full-time on-site role for a Sales & Reservations Manager at an upmarket Island Resort head office in Johannesburg. The purpose of this role is to enhance the profitability of our Reservations Department and drive revenue growth both nationally and internationally.

Responsibilities :

  1. Support, advise, and guide the Sales Consultants team.
  2. Promote high-quality, efficient service for our clients and agents.
  3. Assist the General Manager with revenue strategies, marketing, and advertising.
  4. Oversee the initial response to all inquiries and track their progress.
  5. Manage quotes and emails to agents and liaise with the Finance Manager regarding payments.
  6. Provide direction and support to the FIT team.
  7. Acquire new business and maintain existing relationships.
  8. Compile and analyse daily, weekly, and monthly statistics for review.
  9. Attend trade shows both nationally and internationally.
  10. Analyse and develop rate structures.
  11. Provide statistical analysis and strategic recommendations to the management team
  12. We are seeking a dynamic, optimistic individual ready for a new challenge. If you are ready to set new targets and bring your skills and experience to our team, we want to hear from you.
  13. Working hours are from 8am to 4pm (Flexible)


Relevant qualifications will prove advantageous but are not essential if well experienced in a similar role.


Minimum of 5 years in a similar position, Experience in sales & marketing in the luxury hotel industry, Strong communication skills in English, any additional foreign language is a plus, Experience in reservations and solid understanding of revenue management, Ability to adapt to a fast-paced environment, Flexibility to travel locally and overseas for business/trade shows, etc. Experienced in working with International Clientele market. Working Knowledge of Semper (or similar reservations system) and all OTAs essential.

Salary / Package

R30,000-R45,000 per month CTC Commensurate with level of experience


CTC package. Straight Gross Salary. No medical aid or provident fund contributions.