Employer Description

Inbound Tour Operator in JHB North

Job Description

• Assist with annual allocation requirements, costings, itineraries, tour manuals, timed itineraries, extra services, upgraded documentation and any other documentation, etc. required by the agent.
• Prepare accurate quotes in either excel or Travel Studio in line with the company’s margin strategy.
• Prepare & plan creative itineraries relevant to the specific market working closely with the Groups Manager and Product Teams.
• Keep agents and Sales Directors updated on progress and developments.
• Build relationships with agents and Sales Directors
• Attend & set up sales calls with agents and Sales Directors
• Ensure accommodation, guides, restaurants, flights, coaches, and other services are booked in good time.
• Negotiate rates, terms and conditions and release periods for groups.
• Secondary buying to increase operating margins.
• Release reservations/allocations in good time to avoid paying cancellation charges.
• Problem solving, rotate itineraries, alternate nights, offer suggestions to improve itineraries and logistics.
• Ensure that properties offered are relevant to the specific market.
• Liaise with clients on best alternatives.
• Issue Pro Forma invoices on confirmed bookings and Collect deposits from clients for confirmed bookings.
• Ensure any supplier deposit and pre- payments are diarised and actioned.
• Create an agent statement to reflect the value of the booking, deposits received and outstanding payments due from the agent.
• Ensure the Operations team receive a timeous hand-over.
• Load bookings in Travel Studio as required, balance bookings and invoices files as required.
• Ensure suppliers receive timeous payments as required.
• Operate Groups in accordance with company requirements as required.
• Assist with logistical problems to accommodate bookings as required.
• Ensure timeous booking of touring services as required.
• Ensure guest documentation is prepared in line with standards and processes.
• Ensure all Guides on escorted tours receive briefing sheets and complete Guide Questionnaire/Report Back.
• Ensure all VIP files are handled as per company policy and the General Manager is made aware of visits in good time and the special value adds are implemented.
• Manage reservations / allocations into e-Res according to company processes.
• Resolve all customer service issues (pre/during/post tour). Ensure the Client Services Manager, Line Manager, General Manager are kept informed.
• Welcome and escort Groups on Inspections trips as required.
• Maintain 24-hour turnaround times.
• Resolve problems.
• Attend Welcome Dinners/functions with Agents/Guests.
• Manage the emergency cell phone as required.
• Maintain a good Consultant/office relationship.
• Host/travel with Clients as directed by the Line Manager.
• Maintain and develop close work relationships with International Sales office.
• Meet Guests at hotel/airport as required ensuring that personal service is provided.
• Handle proposals and front-end communication with Agents and Guests
• Assist in closing sale of each request.

Qualifications

Travel diploma

Skills

Reservations and handling MICE bookings in a tour-operating environment and the writing of own itineraries for Incentive Groups for a minimum of 5 years. Creative itinerary design, quoting & sales. Excellent relationship building skills. Experience in hosting MICE and Incentive Travel Groups. Team- work and be able autonomous when required. Good product knowledge of Southern Africa. Office/administration skills. Understanding of on the ground operations and excellent quality control. Good English communication verbal and written.

Salary / Package

R25000 - R30000ctc

Benefits

Medical Aid, provident fund