Employer Description

Our client is in the Logistics industry within Freight Forwarding.

Job Description

The Operations Controller is responsible for overseeing and coordinating various operational activities. Ensure efficient and timely handling of shipments, manage customer relationships, coordinate with internal teams and external stakeholders, and maintain accurate documentation and records.

• Send shipping instructions to agent.
• Follow up updates from origin agent.
• Send updates to customer service with loading plan, shipping schedule.
• Send draft MBL + HBL confirmation and type to agent.
• Ensure all information on FOCUS is accurate and up to date.
• Receive & review pre alert, debit note & supporting docs from agent.
• RCG
• Monitor shipment ETA & update FOCUS if any change in ETA.
• Obtain final charges from carrier / co-loader for delivery order collection.
• Prepare cheque / cash / transfer request to finance for delivery order charges.
• Collect delivery order from carrier (Field Staff involved if need to collect from carrier office)
• Handover the job file with original documents for customs clearance

Qualifications

Senior certificate.

Skills

• 1-2 years of experience in operations management or a similar role in the freight forwarding industry.
• Strong knowledge of freight forwarding operations, including documentation, customs regulations, and industry practices.
• Familiarity with international trade terms and shipping documentation requirements.

Salary / Package

Negotiable