Our client is seeking a Camp Manager to deliver an exceptional guest experience across diverse groups, including school and leisure travelers. The successful candidate will have the ability to tailor hospitality services to meet varied needs while ensuring that camp systems, facilities, activities, and staff operate smoothly, safely, and harmoniously. The ultimate objective is to create a seamless and memorable stay for all guests.

Key Responsibilities:

• Ensures the highest quality of experience for school groups and guests
• Leading by example as the Camp Manager in Hospitality service
• Display an exceptional appreciation and sensitivity to the environment.
• Ensures that guest, staff, and wildlife safety is always a priority.
• Undertake a process of continuous education of self and other members of staff.
• Achieve service excellence though Teamwork
• Be an active, contributing member of the company team
• Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams
• Ability to promote conservation and environmental protection on the reserve
• Monitor and handle guest feedback and make sure it gets to each person (good and bad)
• Monitor vehicle safety and driving speed
• Day to day management of facilities & camps – ensure standards are kept and improved
• Dealing with guests’ complaints
• Assisting Camp Leaders with hosting
• Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc.
• Employer or management might require other tasks to be done not specified in this description
• Encourages staff to submit proposals to promote research