Senior Travel Designer – Trade (Johannesburg or Cape Town)
Ref #18648-NM
Posted on
Capetown
Tour Operators - Inbound
nonocv@pcs-sa.co.za
Employer Description
Our client is a Destination Management Company (DMC) specializing in travel and tourism services across Southern and East Africa.
Job Description
Service Excellence: Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
Itinerary Design & Upselling: Curate bespoke journeys reflecting guest preferences and company’s standards. Identify upselling opportunities to enhance guest experiences.
Agent Relationship Management: Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
Booking Accuracy: Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
Operational Coordination: Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
Performance & Margin Focus: Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
Product Knowledge: Stay current on company’s camps and experiences across Southern & East Africa.
Systems & Technology: Use industry systems (WETU, Tourplan, etc.) to streamline processes and enhance service delivery.
Qualifications
Senior certificate.
Skills
Experience in creating and customizing travel itineraries for trade partners such as travel agents, tour operators, destination management companies, or corporate travel agencies.
Destination Management Company (DMC) experience required.
Minimum 4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office.
Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel.
Salary/Package
Negotiable on experience
Benefits
Medical Aid & Provident.
Job Post Expiration
2026-07-03
Interested in this Job?
When you select an option, a popup will appear with a form. Complete the form, and we’ll send your application or drop your friend a quick email with the job details.
