• Support and maintain virtualisation platforms, with Proxmox as the primary environment
• Monitor hypervisor health, cluster performance, storage utilisation, and resource availability
• Perform VM provisioning and lifecycle management
• Assist with cluster operations, host monitoring, HA environments, and capacity planning
• Troubleshoot hypervisor-related performance and operational issues

Virtual Machine Deployment & Migration

• Provision virtual machines
• Configure CPU, RAM, storage, networking, tagging, and VM templates
• Assist with customer and internal VM migrations, including VMware to Proxmox migrations
• Support cutover planning and migration execution with minimal downtime

Backup & Recovery

• Monitor and maintain backup health across:
• Veeam Backup & Replication
• Nakivo Backup Server
• Veeam Backup & Replication
• Nakivo Backup Server

Veeam Backup & Replication

Nakivo Backup Server

• Investigate failed backup jobs and restore issues
• Monitor backup storage utilisation and retention compliance
• Assist with VM-level restore operations when required
• Support backup optimisation and repository maintenance

Storage & Platform Maintenance

• Monitor storage pools, storage health, and disk utilisation
• Assist with performance optimisation and infrastructure tuning
• Support platform maintenance, including:
• Proxmox updates
• VMware ESXi / vCenter system updates
• Firmware updates
• Repository clean-up
• Host performance optimisation

Infrastructure Support & Client Environments

• Support customer-hosted infrastructure environments from the virtualisation layer upward
• Assist with infrastructure stability, uptime, and platform readiness

Network Support

• Monitor network dashboards for alerts, outages, and performance issues
• Perform basic network diagnostics, including:
• Ping
• Traceroute
• DNS checks
• Endpoint connectivity testing
• Troubleshoot connectivity issues and identify whether faults are local, infrastructure-related, or upstream
• Escalate advanced routing or core network issues to senior network engineers

Documentation & Operations

• Host configurations
• VM deployment procedures
• Migration plans
• Backup processes
• Maintenance procedures