Your responsibilities will be the following: 

• Oversee day-to-day, hands-on operations across all service station departments—including the forecourt, convenience store, add-on services, carwash, and Quick Service Restaurant (QSR)—to ensure workflow efficiency and target achievement.
• Manage fuel stock levels, coordinate fuel deliveries, monitor dispensing equipment functionality, and enforce strict adherence to health, safety, and environmental regulations on the forecourt.
• Oversee daily store and food operations, manage shift procedures, coordinate stock-takes, maintain hygiene and brand standards, and implement shrinkage/waste reduction strategies.
• Manage staff scheduling, ensure optimal workforce coverage across shifts, supervise daily performance, and facilitate ongoing coaching and training to boost service delivery.
• Handle initial disciplinary actions, performance evaluations, and dispute resolution in line with labour laws and company policies, while maintaining proper HR documentation and escalating complex matters.
• Oversee daily cash reconciliations, ensure transaction accuracy, identify financial discrepancies, and enforce strict cash-handling policies to prevent fraud and errors.
• Perform routine security checks (CCTV and physical patrols), inspect security infrastructure (panic buttons, alarms, lighting), enforce theft prevention protocols, and conduct emergency drills for threat preparedness.
• Oversee routine maintenance tasks, monitor the performance of key assets (fuel dispensers, refrigeration units, POS systems), ensure daily/weekly cleaning checklists are followed, and coordinate with external service providers for minor repairs.