Provide 1st line IT support to users via phone, remote access, and on-site assistance.
Install, configure, and maintain hardware, software, and user devices (desktops/laptops).
Manage and support Office 365 environments, including OneDrive and SharePoint.
Support and maintain network infrastructure (DNS/DHCP, cabling, fibre routers, and Wi-Fi access points).
Perform hardware troubleshooting, upgrades, and software installations.
Manage and monitor backups, IT security, and malware protection.
Configure and support VOIP telephony systems and printing/scanning services.
Maintain accurate updates in the IT Helpdesk system and resolve issues within SLA timelines.
Assist with disaster recovery and business continuity processes.
Support AMR systems, including meter setup, diagnostics, GSM modem configuration, and site support.
Perform basic stock control, including receiving, dispatching, and tracking IT equipment.
Qualifications
Grade 12
CompTIA A+ and Network+ (required)
Skills
Minimum 3 years IT support experience
Strong knowledge of Microsoft OS and Office 365
Valid driver’s licence and own transport
Working knowledge of computer/laptop hardware and troubleshooting
Networking knowledge is required (Fibre Routers, Wi-Fi Access Points)
Helpdesk knowledge and experience dealing with users
CompTIA Security+ or MCSE
Experience with VOIP systems (Yealink) and backup solutions
Knowledge of AMR metering and ISO 27001
Salary/Package
Market Related
Benefits
N/A
Job Post Expiration
2026-07-02
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