Hospitality Group Operations Manager oversees daily operations across multiple properties or departments, focusing on maximizing profitability, maintaining high service standards and ensuring brand compliance. Key responsibilities include financial budgeting, staff management, and enhancing guest satisfaction.

Key Responsibilities:

• Operational Oversight: Manage daily operations across all departments (Front Office, Housekeeping, F&B) to ensure consistency and efficiency.
• Financial Performance: Develop and manage budgets, control costs and analyze P&L statements to increase profitability.
• Quality Assurance: Maintain brand standards, compliance with health/safety regulations, and implement best practices across all properties.
• Team Leadership: Mentor, lead, and evaluate performance of General Managers and staff, driving employee engagement.
• Guest Experience: Drive high-quality customer service, monitor feedback, and resolve escalated guest issues.
• Strategic Planning: Collaborate with head office to support corporate objectives and drive company growth.
• Development and maintaining exceptional Food & Beverage standards across all restaurants, bars, lounges, banqueting and room service operations.
• Ensure Company Compliance  with food safety, health, labour, and liquor licensing regulations as well as other business licensing.